Announcement
My shop will be open until around early May 2024, where I will then go on maternity leave until later in the year.
Thank you for your support.
Clare :)
www.SensitiveSouls.co.uk
Deliveries
UK Mail:
All UK orders except Postcards are now sent via Royal Mail Tracked 48 as standard. The upgrade option is for Royal Mail Tracked 24.
Royal Mail Delivery aim for Tracked 24 is for it to be delivered the next working day. Tracked 48 aims to be delivered within 2-3 working days. Please be aware that these are aims and delivery can take up to 10 working days from posting.
International Mail:
All International orders except Postcards are now sent via Royal Mail International Tracked (not signed).
Royal Mail Delivery aims are 5-7 working days. Please be aware that these are aims and delivery can take up to 32 working days from posting. A lost claim cannot be made until this time has passed.
Postcards:
UK - Postcards are sent via Royal Mail 2nd Class untracked. Royal Mail Delivery aim is 2-3 working days. Please be aware that this is an aim and delivery can take up to 10 working days from posting.
International - Postcards are sent via Royal Mail International Standard untracked. Royal Mail Delivery aim is 6-7 working days. Please be aware that this is an aim and delivery can take up to 32 working days from posting. A lost claim cannot be made until this time has passed.
Proof of posting receipts are obtained for each order.
DELIVERY DATES ARE NOT GUARANTEED.
If need your order sooner or you require any changes to postage options, please message me prior to ordering.
Featured items
Items
All Items
Reviews
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Vanessa on 12 Apr, 2024
5 out of 5 starsThe smell is amazing so pleased it and the free crystal was so kind of the seller
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Lisa on 18 Apr, 2024
5 out of 5 starsBetter than I expected. Absolutely wonderful and even a little gift that came with. It was a sweet touch.
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vincentcooper1 on 04 Apr, 2024
5 out of 5 starsSmells great would buy again thank you for the free gift very kind.
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vincentcooper1 on 04 Apr, 2024
5 out of 5 starsSmells great has crystals with in was what I was searching for great item.
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vincentcooper1 on 04 Apr, 2024
5 out of 5 starsGreat quality pendant fast delivery would purchase again.
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vincentcooper1 on 04 Apr, 2024
5 out of 5 starsBought as a gift for my partner she loves her very well made beautifully wrapped would buy again.
About SensitiveSouls
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Why has my order not arrived yet?
POSTAL DELAYS
Royal mail have advised that due to the current situation (coronavirus) services are taking longer than expected. There are severe delays within UK Royal Mail and many international postal services.
Please note that International mail can take 6 to 8 weeks to arrive. We are unable to raise a lost post claim unless 8 weeks have passed.
Please allow additional time for your order to arrive.
Standard delivery does not provide tracking on the order.